Are the MSP’s team members certified and consistently helpful? Our average customer satisfaction at 99.76% and we want to keep it that way. That said, we aim to call you with any database related issues rather than waiting for a call from you. When you call us, a Microsoft-certified DBA will answer and be in the office and ready to help right away. What happens when you call outside of office hours? Does an answering service pick up or are you put through to a helpdesk? How long does it take before you’re put through to someone who can actually help? Do response times differ depending on what time of day it is?Īt WARDY IT Solutions, we don’t have a helpdesk. It doesn’t have to be an emergency for you to need advice from your MSP on your SQL Server. Call us at 3am on Christmas morning and you’ll get through to a certified DBA who can help immediately. The WARDY IT Solutions Virtual DBA team work on shift, not on call, 24×7. When your eCommerce site goes down at 9pm during a click frenzy sale, does your MSP identify the issue before you do? If not, do they pick up your call? Can the person who initially responds help, or do they have to wake someone up and wait for them to commute into the office? Is your MSP available 24×7 every day of the year?Īpplications and websites have an annoying tendency to fall over at the least convenient times. There are questions you can ask about your SQL Server MSP to work out whether they are delivering, or if they fall short. It’s important for organisations to regularly assess whether their current MSP is meeting their needs and expectations. That’s the theory, but for that to happen, an MSP needs to provide support that is valued. With experts taking care of your databases, internal IT staff can concentrate on what matters, whether it be migrating to Azure or valuable projects to support other areas of the business. There are numerous benefits of using a Manged Service Provider (MSP) to monitor and maintain your SQL Server environment including access to an expert team, the ability to focus on projects without having to worry about operational tasks and predictable monthly costs without additional PAYG, super or leave. Eight questions to ask your SQL Server support provider to see if they are the right fit

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